Silk Road forums
Support => Technical support => Topic started by: kablammo9000 on December 06, 2011, 11:17 pm
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So about 48 hours ago I tried (for the first time) to add BTC to my SR account. I sent the BTC in a single transaction with two outputs (plus the third implicit output for my "change"). My account page presented me with an initial address, which I set as the destination of the first transaction output. I then clicked "get new address" on the account page to get a second address, which I set as the destination of the second output. I then ran the transaction. About two hours later, one and only one of my transaction's outputs appeared in my SR account (the one sent to the second address, I believe). The other output has still not appeared in my SR account, going on 48 hours later. I can confirm that everything went through on the blockexplorer, etc.
So my question: what happened to that missing output? Is it lost forever? :(
I've tried asking SR Support about this in the messaging section of the main site, but honestly, I can't blame them if they ignore (probably yet another) "My BTC haven't appeared in my account omg wtf!?!?!?!" message (I didn't actually write that -- tried to be as polite as possible).
Am I off base here? Is 48hr processing time actually unusual? Did I do something wrong? Did I misinterpret the note on the account page about previous addresses being reusable?
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OK, literally 10 minutes after I posted this, SR Support replied to my message with a kind apology and credited my account for the missing amount. I couldn't be more pleased :)
In the future, though, I will be careful with that "get new address" button! (possibly I encountered some sort of bug?)
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There was a glitch back about then that caught me as well, and I got lucky and messaged and got a reply back almost instantly. Apparently there was a glitch for a few minutes that a few transfers didn't get properly credited.
They fixed it up in just a few minutes for me.
So no, it wasn't anything you did - this time!
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does the new address with each deposit thing actually work? it doesn't seem to for me
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Same thing happened to me when I sent coins to the new address VERY soon after, probably a timing bug. I've sent coins to the new address many times before and it was fine, but I bet I waited longer.
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:-\ yeh similar happened tome, placed an order of 60 btc, filled in details, then next time I looked at my account, my btc account was nil, my remainder of btc like 2 btc was gone, my account history showed 0 in all fields in the transactions history and my order history was empty. WTF? how did you solve this, I've got vendors breathing down my neck SR wont reply its been 6 days and its like my 2 hundred quid is a shroedingers cat waiting to be seen.... XO
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http://en.wikipedia.org/wiki/Schr%C3%B6dinger%27s_cat
serious stuff